Green Damselfly will ship all orders within 24 hours of payment being received (Mon-Fri 9am-5pm). Orders paid by Bank Deposit will be posted once the payment has been cleared (this can take from 1-3 working days). Please allow additional time if this is your case. When depositing or transferring money to our bank account please put your invoice # and name in the description and email us at firstname.lastname@example.org to inform us of the date it was deposited.
Shipping will be either through Australia Post standard mail or Courier Service whichever is most appropriate and cost effective. To metropolitan addresses Australia-wide we charge an extremely low flat rate fee of $5.00 for orders under $100. Orders over $100 are shipped free of charge. To regional addresses we charge a flat rate of $10 for orders under $100. Orders over $100 are shipped free of charge. We reserve the right to change the shipping amount if unforeseen costs arise. In which case, you will be notified and have the option of cancelling our order without penalty.
If you require registered mail for extra security please contact us prior to placing your order and we will adjust the shipping amount. Shipment will be directed to the address supplied by the customer on checkout and can take between 2-10 working days to arrive depending on the designated address.
When entering your delivery address ensure it is correct as parcels which are returned to us as undeliverable incur a re-dispatch fee. Freight charges paid on the original dispatch are not refundable.
If any goods you order are not in stock or there is likely to be any delay in shipping we will inform you immediately by email.
Packaging and paper
Green Damselfly prides itself on being an eco-ethical enterprise supporting other eco-ethical enterprises. As such where possible we source environmentally friendly packing materials from small-scale ethical businesses or we recycle packaging material. At present the majority of our packaging material comes from Shed the Light, a shop-front non-profit retail outlet in our home town that operates an orphanage and aged care home in Kathmandu. As we find more suitable materials and sources we will make changes, always moving to more favourable environmental outcomes.
To keep paper use to a minimum we will issue electronic invoices unless specifically requested otherwise. Similarly, product care instructions will not be sent with each item. These instructions can be found on the website.
Refunds and returns
If, on delivery you find the product is defective (beyond small imperfections inherent in handmade craft items) or is not as it is described on the site, please contact us immediately.
In this situation we would authorise a return of unused goods at our expense as long as we are informed within 14 days of delivery. A replacement item will be dispatched as quickly as possible, or a refund should this not be possible.
Returns will only be accepted when we have issued prior authorisation.
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